We are happy to provide some technical information about your gun. But due to time restraints and limited information, we are unable to provide you with detailed historical information about your airgun. Please review the information on our Technical web page and use your internet search to find this kind of information. For liability reasons, we are unable to provide instructions on how to repair your gun.
TO HELP US PROVIDE HELP TO THOSE WHO REALLY NEED IT AND CANNOT FIND THE ANSWERS ON OUR WEBSITE, PLEASE READ AND AGREE TO THE FOLLOWING BEFORE FILLING OUT THE CONTACT US FORM.
IF YOU FOLLOW THESE GUIDELINES AND THE INSTRUCTIONS ON OUR HOMEPAGE, IT WILL HELP YOU NAVIGATE OUR WEBSITE TO FIND WHAT YOU NEED.
Guidelines to submit a question:
- I have followed "The Easy to Use Instructions" on the homepage to "Locate My Part". Whether you are 7 or 87 years old, the easy to follow instructions will help you locate your part.
- I know my part number, and I have tried to enter in a search box to find it myself.
- I do not know my part number, but I have looked up my manufacturer and model and tried finding it in the parts list as instructed on the homepage.
- I have read the complete detailed description of the part that I am inquiring about.
- To answer my technical question, I have read through your technical pages and checked the schematics.
- I know that if I don’t know the make and model number of my gun, you don’t know what parts I need.
- I understand that parts may be NEW, USED, NOS, or REPRODUCTIONS.
- I understand that if I ordered the wrong part and want to return it, there will be a 15% restocking fee and shipping is not refundable.
- I understand that if one or more of the items you ordered, we will ship the balance of your order and refund the difference via PayPal the day it ships.
- I have to send in my exchange part and I have read the description of the part which provides full details of where and how to send it.
- I am not sending a list of parts or pictures of parts that I want to purchase.
- I have checked the website for prices and availability.
- I have unblocked the email addresses of questions@jgairguns.biz and no-reply@stamps.com so I can received responses to my emails and updates on my current orders, including tracking information.
- I understand that during COVID 19, the Post Office is shorthanded and shipping is slow. I WAS PROVIDED A TRACKING NUMBER WHEN MY ORDER SHIPPED AND I WILL CONTACT MY LOCAL POST OFFICE, NOT JGAIRGUNS, TO LOCATE MY PACKAGE. JGAIRGUNS HAS NO CONTROL OF SHIPPING ONCE THE PACKAGE REACHES THE POST OFFICE.
- First Class domestic orders are averaging 2-3 WEEKS and First class International orders are averaging 2-3 MONTHS.
- If you still have a questions, please include the part number from our website for the part in which you are referring.
- Our normal business hours are Monday - Friday from 9:00 am to 5:00 pm. Questions will be answered in the order that they are received during those hours.
Facts that will eliminate many questions:
- We ship worldwide and our website will calculate the shipping for you. We cannot provide shipping cost.
- Please do not send TEXT messages to our email. For security reasons, they will not be opened. Please do not type your entire email in the SUBJECT line, we cannot read them.
- We cannot bypass the minimum $15.00 order. If you do not meet the minimum, we recommend you look at our gun oil and ammunition.
- All orders must be placed on the website as that is how we track our inventory. No mail or phone orders.
- We estimate a 3-5 business day turnaround for orders to be processed. Selecting Priority mail service, will not affect the time it takes to process your order.
- PayPal accepts credit cards on our behalf.
- We do not have a storefront. So pick ups and drop offs are not acceptable.
- You will receive an automated email with tracking information. Please use this to track your package. If there is a delay, please contact your local post office. We can only see the same information that you can.
- Shipping costs are not just postage only. It includes handling and packaging as well.
- For liability reasons, we are unable to provide instructions to repair or disassemble your gun.
- When a part number says "PURCHASE PART xxxxxxx INSTEAD", please purchase the new part number instead. The original part has been replaced, usually by the manufacturer. That is the reason for this.
- Downloads are good for 5 days and/or 5 attempts before they expire. You should download at the time of purchase to avoid expiration. Once expired, they cannot be re-instated.
- We are an online business only and do not provide phone support.
- Thank you, but we are NOT accepting repairs at this time.
- We do not sell any Firearms or Firearms parts. We are an Airgun business only.
- Do not send text messages to this email. Use email only and respond to previous emails (which will include entire conversations in the body) so we do not have to search for your original email every time.
- Problems with postal systems around the world due to Covid 19, have forced us to temporarily suspend all international shipments.
- Please as your questions fully and concisely in your email. Use technical names, accurate part numbers from our website, and provide as much information as possible. If you are contacting us with an issue with your order, PLEASE be professional and kind. Kindness goes a long when you are asking for help. Ask a kind question, get a kind asnwer.
- It seems that the Covid 19 virus brings out either the worst in people or the best. Please be one of those people that it brings out the best. If you follow the above instructions and ask your questions as professionall and concisely as possible, you will receive a professional, concise response. PLEASE, LETS BE KIND TO EACH OTHER.
- We answer 100's of emails everyday. Most of them are regarding questions that we have already addressed above or throughout our website. If you ask a question that has already been answered in either location, you WILL be referred back to this page. This page was intended to save your time and ours. This helps us keep our prices as low as possible. All we ask is that you follow all of the instructions provided.
- Our normal business hours are Monday - Friday from 9:00 am to 5:00 pm. Questions will be answered in the order that they are received during those hours.
ALL PARTS ARE AVAILABLE FOR PURCHASE ON OUR WEBSITE. PLEASE FOLLOW THE INSTRUCTIONS ON THE HOMEPAGE TO PLACE YOUR ORDER.
THIS SCREENING PROCESS IS MEANT TO SAVE YOUR TIME AND OURS. PLEASE READ IT CAREFULLY TO AVOID ASKING QUESTIONS THAT HAVE ALREADY BEEN ADDRESS IN THE ABOVE INFORMATION, OTHERWISE YOU WILL RECEIVE A MESSAGE REFERRING YOU BACK TO THIS PAGE. SO YOU MIGHT AS WELL GET IT RIGHT THE FIRST TIME. BY CHECKING THE BOX BELOW, YOU ACKNOWLEDGE THAT YOU HAVE ACTUALLY READ THE ABOVE INFORMATION.
Thank you for your cooperation.
Heather Groenewold-Rowan and John Groenewold
