Welcome to the JGAirguns Store.
We apologize that we cannot personally respond to every email submitted, most will be answered with an automated response. We get 100's, if not 1000's of emails per day. This allows us to focus on shipping orders and helps keep our prices low for our customers. We have put a great deal of time and effort to make our website complete and providing all information and answers needed.
Before sending us an email, please read the following information carefully. At the bottom of the page, you will be required to check the box confirming that you read this information.
- If you are in need of parts, please follow the instructions at the top of the homepage and READ all descriptions very carefully for additional information. Emails may take up to 2 BUSINESS days to answer. So it is to your benefit to check the website first for information.
- If you have a question, PLEASE read our Frequently Asked Questions (FAQ) and Technical pages first. You will find answers to most questions here. Since we are strictly an online business and as noted on the top of all of our webpages, we do not offer phone support so the FAQ page is the most logical place to start.
- Please note our business hours: Monday through Friday 8:00 am to 4:00 pm. We are closed evenings, weekends, and holidays. Please allow 2 BUSINESS days for a response to your email.
- It is not necessary to send more than one email per subject. This will only delay responses further.
- ALL of the parts we carry are listed in our webstore. By following the instructions above and at the top of our homepage, you can find whether we carry your parts or not. There is NO NEED TO SEND US A LIST OF PARTS OR PICTURES OF PARTS YOU REQUIRE.
We are closed evenings and weekends. Emails will be answered when we return to the office. Please allow 2 business days for a response.
Unfortunately, due to past experiences with just a handful of unprofessional customers, it is necessary for us to request that you do not use foul language and that you communicate any issues in a professional manner. Rudeness will not be tolerated. If you wouldn't speak to your wife, mother, sister, or daughter in such a manner, please do not speak to us in that manner. These emails come directly to Heather, Co-Owner of JGAirguns and we all deserved to be treated with respect. Rude or obnoxious emails, especially those containing foul language, will not receive a response and could lead to cancellation of existing orders or banning from future purchases on our website. Thank you for your patience, understanding and professionalism.
PLEASE ALLOW 2 BUSINESS DAYS FOR A RESPONSE.
