BEFORE YOU FILL OUT THE CONTACT US FORM, PLEASE READ THE FOLLOWING:
We are happy to provide some technical information about your gun. But due to time restraints and limited information, we are unable to provide you with detailed historical information about your airgun. Please review the information on our Technical web page and use your internet search to find this kind of information. For liability reasons, we are unable to provide instructions on how to repair your gun.
-
Be sure to add our email address to your list of email contacts so our response does not get blocked and our email does not end up in your spam folder.
-
If you know your part number and have a question about it, PLEASE look up that part number on our website by typing the number into any search box. That will show you availability, price, details, and a picture whenever available.
-
If you do not know the part number, we have many schematics available on our website. Look up your manufacturer, then select the model number. If we have a schematic, it will be located on this page, if there are different variations of your model, there may be a link to the other schematics.
-
If you have a technical question, PLEASE visit our technical pages before contacting us. We offer a great deal of reference material that will help you find the answers you need.
-
We offer many downloadable Factory Service Manuals and Owners Manuals that can also provide you with a great deal of information about your gun. Just look up the manufacturer and the model number of your gun and see if there is a download available for your gun.
-
Remember, if YOU don' t know what gun you have (Manufacturer and Model NUMBER), WE don't know what parts to help you find.
-
Regarding exchange parts. Some of our products require that you send in your part on exchange. The reason for this is because the part is no longer in production and we need your part to rebuild to ensure future sales. Please send your part to JGAirguns, P.O. Box 830, Mundelein, IL 60060 so we may process your order. Please package in bubble envelope and do NOT require a signature.
If you still have a question after following the above instructions, be sure to provide us with the gun’s manufacturer, model number, and serial number, be sure to use a part number or the technical name of the part you are inquiring about. This will help ensure an accurate quick response and eliminate the need for us to ask you for this information. Please be patient, we are very busy and some time it takes a day or two to research and generate a response.
Thank you for your cooperation.
John Groenewold and Heather Groenewold-Rowan
BEFORE YOU FILL OUT THE CONTACT US FORM, PLEASE READ ABOVE INSTRUCTIONS
