Shipping charges depend on the destination, weight, and the method you pick.
Shipping charges are not refundable unless an item is defective or you received a part you did not order.
We are NOT responsible for your purchase once it has been shipped. We cannot guarantee delivery date or transit time. We can only give an estimated delivery based on the carrier and shipping method YOU chose.
Choosing expedited shipping DOES NOT affect our processing time. Your order still goes through our standard processing. Expedited shipping ONLY controls how long it takes your carrier to deliver your package, that is out of our control. We ship orders 2 days/times per week excluding holidays, inventory closures, emergencies, etc. Order turn around time is 5-7 business days. There are times when orders will ship the next day but please understand that there will be times when it takes 5 business days.
Shipping insurance protects YOU against loss or damage. If YOU choose not to insure your purchase and there is loss or damage, it is YOUR responsibility to deal with the carrier and pay to purchase a replacement part.
If you provide an accurate email address, a tracking number will be sent automatically when the carrier scans your package.
Any errors or omissions from your shipping address on your order, WILL CAUSE DELAYS in shipment and processing. Including your 9 DIGIT ZIP CODE will help eliminate shipping errors. When you select the state you live in, they are listed alphabetically with AL (Alabama) first. If you do not change this, the default will say AL which WILL DELAY YOUR SHIPMENT. Making changes to an order after placing it on our website or insufficient or erroneous contact information, WILL CAUSE DELAYS in shipment and processing.
This does include packaging and handling. We DO NOT ship parts, no matter how small or light weight, in a regular paper envelopes because they are not insured or traceable.
Inspect your shipment as soon as you receive it to avoid missing the 30 day return policy.
RETURNS AND EXCHANGES
Items ordered in error, will be charged a 15% restocking fee and shipping is non-refundable.
Do not attempt to modify, disable, or use any part you intend to return. This will void your ability to return the item.
Any claims for shortages and errors must be sent to questions@jgairguns.biz within 3 days of receipt. Before contacting us, please thoroughly check all packaging materials, open all boxes, look around you (on the floor, for example) to ensure that you really do have a shortage. Also check the invoice to confirm the shortage.
You MUST contact JGAirguns, LLC within 3 days of receipt of your order before returning a part. Returns must be sent within 30 days of receipt. When returning a part, it must be returned in the same manner and by the same carrier that you originally purchased. I.E. If you selected Priority Shipping and Insurance, you must ship it back the same way and insure it for the purchase price.
Returns MUST include:
- Your name
- Your address
- Your phone number
- Email address
- Written explanation of why the part is being returned.
- A statement noting if you want a refund or a replacement
Certain parts (that will be noted on your order) require that you send an exchange part. Please package your exchange carefully so it does not rip open an envelope and get lost in the mail. We can not guarantee a replacement part will be available if we do not receive your exchange in the mail. Exchanges must include:
- Your name
- Your address
- Your phone number
- Email address
- Order number from website
Order turn around time is 5-7 business days. There are times when orders will ship the next day but please understand that there will be times when it takes 5 business days. Currently available parts will always be new factory parts. Seals will always be new. Rebuilt parts will have new seals installed in them. We will always ship new parts when available, before a used part. If only used parts are available, the best condition ones will always be selected first. When no factory parts are available, reproduction parts, if available, will be next in our order of shipping. We have tried to include information about the items condition in the items description where feasible or necessary.