We understand that you may have questions about parts, ordering, shipping, etc. We hope that this page will address all of your concerns. We have found it to be most helpful, to teach our customers how to use our website.

Before you send us an email, please read this information to see if your question has already been addressed. If your question/answer is listed below, you may be directed back to this page if you email us.

We spend most of our time in the warehouse and machine shop so please allow up to 2 business days for a response. It is often faster and easier to find your answer below, instead of emailing us a question.

Most Popular Questions

Can you tell me what is wrong with my gun?
Unfortunately, no, we cannot diagnose your gun via email. Airguns have many parts and we have no way of knowing which one could be causing your specific problem without having the gun to inspect. You can view our Technical pages for more help.
How can I find my part on your website?
Very easily. Just follow the instructions on the home page to get to your make and model. That will bring up a complete list of parts that we carry for your gun. If you know the part number that you are looking for, you can also type that in the search box. Most of our parts have pictures and we put as much information in the description as possible. There is also usually a schematic at the top of the page to help you.
Does this part fit my gun?
If you are not sure if the part you found will fit your gun, please follow the instructions on the home page to get to your make and model. You can check the list of parts, view pictures, review the schematic and most importantly, read the description. You can also view our Technical pages for more help.
Is my part in stock?
Once you find your part, there will either be a big blue button saying Add to Cart or a big red button saying Notify me when back in stock. You can also click on the Details button below the description to find out how many we have in stock.
If my part is sold out, where can I get it?
Most of the parts on our website are antiques that have not been made in decades. If we do not have your part, we do not know where else you can get it.
When will this part be back in stock?
If the part you are looking for is obsolete, there is no way of knowing when it will be back in stock, if ever. We are constantly buying parts and updating our website.
What if I don't see my part on your website?
If you don't see your part on the website and you have checked the schematic to make sure you have the correct part number, then we do not carry that part. And if you have followed the directions on the homepage and looked through the parts listed for you model and still don't see it, then we do not carry that part. Unfortunately, we do not have a special stash of parts. Everything we have is listed on the website.
Can I send you pictures so you can find my part for me?
No, as the customer it is your responsibility to compare your part to the description, part number, schematic, and pictures on our website. If you find a part that does not have a picture and you think that it might be the part you need, just ask and we will gladly send you a picture.
If I give you specs on my part or send you pictures, can you provide part number?
No. The airgun manufacturers set up a very simple system to help you find parts. Manufacturer, Model number, and part number. We have over 12,000 parts. It is virtually impossible to identify which of those parts you might have via a picture.
What do I do if a part that I ordered requires an exchange?
Please follow the detailed instructions provided in the description of the part you purchased.
How do I know what parts to buy?
By following the instructions on our homepage to get to your make and model, this should provide all the information necessary to make your purchase. Leaking guns or guns that don't build up pressure can often be fixed by changing all of the seals. You can also view our Technical pages for more help.
Do you have a store where I can pick up my parts or drop off my gun for repair?
No, we do not have a store. We are strictly an online business only.
Has my order shipped? What if my shipment is lost?
If you have any questions about your order's status, please login to your account and view the Order Comments for the order in question. These comments are updated automatically by our system and will tell you where your order is in our order process. When your order ships, you are sent an automated email from Stamps.com with the tracking information. You can watch your package progress by using this tracking number on usps.com. If it has been more than 21 days, please let us know. This applies to domestic and international customers.
Do you ship to my country?
We ship worldwide.
Why can't I call you?
We are strictly an online business. We do not offer phone support. Anything that you want to ask on the phone, should be sent in an email using our Contact Us page and we will do our best to address your concerns.
Why do you require a 9 digit ZIP code?
This is 100% for the security of your package. A 9 digit ZIP code is all the United States Post Office needs to find your exact location, thus almost eliminating the possibility of a lost package. If you are unsure of your 9 digit zip code, please use link on our registration page or edit address page that will take you to the USPS website. Or you can use the USPS website directly or contact your local post office.
Why do I need to create an account? Can't I check out as a guest?
In our industry, it is required by law that you provide your legal birthdate. It is against the law to sell certain items to minors. So you must create an account.

Other Questions

How much will shipping cost?
Our website is directly connected to the United States Postal Service system. When you checkout, our website will calculate shipping for you. It is based on destination, weight, the shipping method you chose, and dimensions. So we cannot provide that information for you.
Are you accepting repairs?
No, we are not accepting repairs at this time. If the manufacturer of your gun is still in business, we recommend that you contact them for another name on the list of Factory Authorized Service Stations.
What do I do if I received a notice saying my address was incorrect?
Please follow the instructions that were provided in the email that you received telling you that there was an issue. A notice like this means that your address was FLAGGED/BLOCKED by the United States Post Office because they found it unacceptable. We do not control this, nor can we make changes to your account for security reasons.
How do I know what model I have and what year it was made?
Usually, this information can found on the gun, typically on the receiver or barrel. Some information can be found by visiting our Model Identification and Dates page under the Technical Help tab.
What is your shipping address?
If you need our address to send an exchange part, please follow the detailed instructions in the description of the part that requires an exchange. If you want our address for any other reason, please send us an email via our “Contact Us” page. Please do not send anything that is not required in the part description or without prior authorization, especially guns. Any information you find on the internet, will probably lead you to a fake or false address. Never send anything that is not required without checking with us first. We are not responsible for improperly addressed mail.
Why should I buy shipping insurance?
This is for your protection only. If your order is uninsured and gets lost or damaged in transit, you will not be able to file a claim or get replacement parts. We are not liable for lost or damaged parts. You will need to reorder.
Why can't you put my small part in a regular envelope with a stamp to save shipping cost?
There are many reasons we do not do this. First, small parts tend to jam postal machines causing damage to parts or delayed shipping. Second, this method offers no tracking or insurance. You may be willing to take that risk, but we are not.
Why don't I receive my email updates?
There are only 2 reasons that you are not receiving your email updates. 1) You have entered your email address incorrectly in your account or on your email question. 2) You or your computer have blocked the JGAirguns email address and our emails to you are being blocked or sent to your spam folder.
How do I download the PDF I purchased?
Follow the instructions in the description of the part that you purchased. You have 5 attempts or 5 days to download your PDF. Once it expires, it cannot be reinstated and you will need to purchase again. We highly recommend you follow the instructions upon checkout and download immediately so you do not miss the deadline. Login into your account, View the order that contains the download, and click the big blue Download button.
I downloaded my PDF file, but can't find it. Where is it?
When you purchase a dowloadable PDF, you have 5 days or 5 tries to get your download. If you have tried multiple times, have NOT received an error message and your number of tries is decreasing, this means that the download was successfully downloaded to your computer. Every computer is set up differently as to where to save download files, either by default factory settings or settings that you chose when you purchased your computer. We have no control over where or how they are saved. If you can't find it, try searching for the file name. If that does not work, we recommend contacting an IT specialist who can tell you how your computer is set up.
Why can't I pay with PayPal?
We stopped accepting PayPal several years ago because of their anti-gun policies.
Can I send a check as payment for my order?
No, we are not a mail order business. All orders must be paid for on our website at the time the order is placed. All orders must be placed through our website as that is how we track inventory.
How do I return a part?
You must send us an email before returning an item. Some items will have a 15% restocking fee, some will qualify for us to send you a return label, and some are not returnable. It is required to check with us first.
What do I do if an item is damaged during shipping?
First, save all packaging and parts. Second, if you purchased insurance, contact us with a detailed explanation and we will see how to proceed. If you did not purchase insurance or ship your order Priority Mail, you will not be able to file a claim and will need to place another order. You will need to contact the Post Office directly at 1-800-ASK-USPS or bring your tracking number to your local post office. Using the tracking number, we cannot access any more information than you can. This applies to domestic and international customers.
Why were some of the parts that I received in my order USED?
As noted on our homepage, we sell New, USED, Repro and NOS parts. Most of the parts that we carry are antiques (over 25 years old) because the guns have not been made in decades. It is rare that you will get brand new replacement parts unless we have had them remanufactured. We always send the best quality part that we have on every order for every part. Seals sold separately are always new.
Why doesn't my part look exactly like the part that was in the picture on your website?
Over the years, manufacturers used different materials and different suppliers. Because of this, some parts have variations in colors, textures, etc. This does not affect the quality of the part. Typically, you will not have a choice in the variations of these parts. They are all original and will work exactly the same. Please keep in mind that you will not receive the part that is in the picture. The picture may be 20 years old and that specific part already sold. We provide pictures as a reference only.